Return / Refund Policy
Return:
If you have purchased Classic Polo merchandise online, the following policy is in effect:
Our Return policy lasts 3 days. If 3 days have passed since your delivery date, unfortunately, we can’t offer you a refund or exchange.
A maximum of 2 returns will be allowed for a customer. One-time return shipping (logistic cost) will be borne by Classic Polo.
Note: For orders purchased below Rs.999, if the return logistic cost is more than 10% of the order value, the full return logistic cost should be borne by the customer. If there is any partial return then the 10% will be calculated from the product value which is being returned, not from the order value. This will be charged whether the return shipment have been arranged by Classic Polo or the return shipment has been sent by customer(self-ship).
The customer has to self-ship the return product if the pin code is out of the serviceable area with reverse logistic / return pickup. The courier charge will be given to you as coupon.
If the same order is returned for exchange or refund purposes for the second time, the reverse logistic and the exchange order forward logistic costs should be borne by the customer for the exchange order.
The reverse and forward logistic costs from our Shipping panel will be shared with our customer via WhatsApp/Mail for transparency purposes.
This Comes Due to the logistical Cash burn from the back-and-forth freight charges. We hope our dear customers understand this.
If a refund is what a customer is looking for on his/her second time return on the same order, the reverse logistic cost will be deducted from the refund amount.
To be eligible for a return, your item must be an unworn garment (Except for the trial Purpose) with the original tags attached to the original packaging along with a receipt or proof of purchase. If the tags are removed/cut from the product then the order will be not eligible for return or refund.
The Products Should be free of any Perfume Smell/Sweat Stains/any other stains and should be with original product tags for Return eligibility.
For other terms & conditions kindly go and check the "Terms & Conditions - Offers" tab
Exchange / Refund:
Once your returned item is received, you will be notified by SMS or WhatsApp from Shiprocket [Our Logistics Partner] that we have received your returned item. Once the QC inspection is completed for the returned product, We will also notify you of the approval or rejection of your exchange/refund.
If you are approved, then your refund will be processed, and will be credited automatically to your credit card or original method of payment, within two weeks.
For COD orders, customers need to share their bank account details to process the refund.
For orders below Rs.999 there will be standard forward logistic cost, this forward logistic cost is non-refundable, only the product cost will be refunded.
Late or Missing Refunds
If you haven’t received a refund on-time, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@classicpolos.com with your bank statements from refund initiated date onwards.
Non-refundable / Non-returnable articles :
There are no returns on custom print or embroidery orders. All sales are final. No return on innerwear/undergarment.
Products purchased at the Sale tab / offers are non-returnable & non-replaceable and no refund will be provided. We suggest confirming the size carefully before placing the order.
Though we check the products before shipping, we also request customers to check the merchandise as soon as receive it for any visible defects or manufacturing errors so that a refund or exchange can happen quickly, ensuring mutual satisfaction.
Happy Returns :
Drop a mail to support@classicpolos.com or make a call at +91 93633 93633.
You can always contact us for any return questions at support@classicpolos.com